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Astellas Pharma Sr Associate Business Governance Quality Process in Northbrook, Illinois

Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas!

Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at www.astellas.com .

Astellas is announcing a Sr Associate Business Governance Quality Process opportunity. This position is based in Northbrook, Illinois. Remote work from certain states may be permitted in accordance with Astellas' Responsible Flexibility Guidelines. Candidates interested in remote work are encouraged to apply.

Purpose:

The Senior Associate of Business Governance Quality Process will support operational activities for multiple Technology Governance & Informatics (TGI) groups in a dynamic team environment.

Essential Job Responsibilities:

  • Manage demand queue and route tickets and requests based on defined parameters to appropriate service groups utilizing a help desk management tool such as Fresh Service.

  • Assist in gathering and reporting of information, problem solving, maintaining records and reports, providing support to internal team members.

  • Support projects through project management and lifecycle managements.

  • Perform liaison activities with contractors, managers and AIA team to obtain appropriate ticket forms, documents and approvals as well as training, third party agreements and review.

  • Develop, update and provide training modules within tools such as BrainShark to AIA environment users to assure compliance of dataset and environment use.

  • Regularly review user access to ensure various levels of access for AIA managed data and tools are appropriate and current.

  • Enhance, develop and maintain detailed written procedures for new and existing processes.

  • Assist team members in developing, documenting, and facilitating the user acceptance test plans to ensure fulfillment of requirements and successful project implementation.

  • Act as administrator to support end user experience in SharePoint

Organizational Context:

This position reports to the Senior Manager of Business Governance and Quality Processes within the Advanced Informatics and Analytics organization. This is a new position

Qualifications:

Required:

  • Experience using help desk tool with ability to monitor, route and analyze tickets as well as create forms and reports

  • Basic knowledge of AWS Redshift/Data Lake in order to effectively communicate with technical team members

  • Experience using Microsoft Office products (i.e., Word, PowerPoint, Excel, Visio)

  • Excellent customer service with an ability to effectively handle changing priorities and display flexibility in supporting AIA environment users.

  • Demonstrate keen sense of detail and accuracy.

  • Able to work in a global organization interfacing with colleagues in the US, Japan and Europe.

  • Strong attention to detail, especially with ability to multi-task and track processes and outcomes.

  • Excellent communication and collaboration skills.

  • Minimum of 5 year experience

  • BA/BS or equivalent training to do this role

Benefits:

  • Medical, Dental and Vision Insurance

  • Generous Paid Time Off options, including Vacation and Sick time, plus national holidays including year-end shut down

  • 401(k) match and annual company contribution

  • Company paid life insurance

  • Annual Corporate Bonus and Quarterly Sales Incentive for eligible positions

  • Long Term Incentive Plan for eligible positions

  • Referral bonus program

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Category Quality

Astellas is committed to equality of opportunity in all aspects of employment.

EOE including Disability/Protected Veterans

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