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Astellas Pharma Senior Manager Service Operations -- Infrastructure and Platform Management in Northbrook, Illinois

Developing innovative therapies is one of the most challenging, most essential and personally rewarding fields in science. This is the most exciting time to be a part of Astellas, a company with a uniquely collaborative and patient-focused culture. There's something special about working at Astellas. It's reflected in our focus on the people we serve, the way we treat each other and the results we achieve together as a company. Astellas is announcing a Senior Manager Service Operations -- Infrastructure and Platform Management opportunity in Northbrook, IL Purpose & Scope: * Operates the management process of IT operation in relation to IaaS, Server & Systems Operations to ensure efficient and effective service delivery of vendors and suppliers globally * Manages service level of vendors and suppliers in relation to IaaS, Server & Systems Operations to ensure high quality and reliability, securing IT service for internal customers and external users continuously * Establishes good relationship with global service delivery vendors and suppliers in regard to IaaS, Server & Systems, to inform Astellas requirements and critical issues timely and effectively as the primary contact cooperating with their peers within Service Delivery Management team and Vendor & Supplier Management group * Collaborates with other Global Service Delivery Management Leadership Team to ensure that services in regards to IaaS, Server & Systems Operations, continue to meet the changing demands of the business and the changes of service needs are presented to and agreed with the vendors in a timely manner Essential Job Responsibilities: * Plan * Responsible for operating and help in defining Infrastructure Hosting and DC Operations strategy, collaborating closely with global service delivery management leadership team * Manage * Responsible for managing and operating the IT services delivery framework and the metrics of SLAs globally for Infrastructure Hosting and DC Operations, cooperating with the service delivery management and vendor & supplier management leadership team. * Responsible for monitoring, reviewing and driving performance of vendors and suppliers to meet SLAs, improving the performances globally for IaaS, Server & Systems Operations (e.g. IBM datacenters, remote servers, WINTEL, UNIX, on premise Infrastructure incl. SAP infrastructure) * Responsible for ensuring security, integrity and confidentiality of services continuously concerning the IaaS, Server & Systems Operations Services group Execute (IT Operation and Support) * Responsible for operating and help defining service model globally, monitoring and improving the performances concerning the IaaS, Server & Systems Operations group * Responsible for identifying and classifying problems and incidents, and managing their impact on the business by minimizing the impact of incidents and maximizing the accessibility of services in regard to the IaaS, Server & Systems Operations Services * Responsible for issuing recommendations for improvement and creating a related request for change, identifying and monitoring performance improvement actions in a cost-effective manner in regards to the IaaS, Server & Systems Operations Services * Compliance * Embed Compliance Culture across all Regions of the business ensuring Integrity in Action is actively applied in all initiatives. * Ensure SDM Function(s) strictly adopt a culture of ethics and compliance; leading by example and appropriately challenging non-compliance. * Ensure adherence to Astellas policies relating to Ethics and Compliance standards and interactions with Healthcare Professionals (HCPs), Healthcare Organizations (HCOs) and Patient Organizations (POs). Quantitative Dimensions: * Financials: Project Values from $50k to $2m * Internal Clients: Digital Services team members and other Information systems group members e.g. VSM, CCP, RDP * Vendors: Manages service delivery of vendors (e.g IBM, CAC, Verizon, Accenture) and other smaller vendors Organizational Context * Dotted-line report to: Director IT Infrastructure * Peer group: Senior manager -- IaaS, Server & Systems Operations, Senior Manager-Network and Security Solutions ; Manager, IT Infrastructure Services, Service Delivery Management Underline-staff: IT Vendor delivery managers Qualifications: Required * 10+ years broad Information Technology experience * In-depth knowledge of major modern infrastructure -- compute, storage, database on physical, virtual, and cloud platforms and their relationships to application and system requirements. * Understanding of networking technology including routers, firewalls, switches, VPN, wireless, and security technology including intrusion detection and prevention systems, DLP, and endpoint protection. * Proven leadership skills and a passion for operations excellence * Excellent project management, analytical and organizational skills * Strong problem solving and troubleshooting skills * In-depth knowledge of IT Infrastructure Library and IT service management * In-depth knowledge of pharmaceutical business and related business processes * Knowledge of Finance and Accounting processes related to budget management * Significant relevant work experience with solid experience working in a matrixed organization together with various internal globally-based stakeholders * Work experience across multiple cultures and countries / regions is a plus * Fluent in written and verbal business English * A Bachelor's degree is required with an advanced degree or certification(s) preferred #LI-NB Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled Category IS