Astellas Pharma Senior Manager, Knowledge Solutions in Northbrook, Illinois
Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas!
Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at www.astellas.com.
This position is based in Northbrook, Illinois. Remote work from certain states may be permitted in accordance with Astellas' Responsible Flexibility Guidelines. Candidates interested in remote work are encouraged to apply.
Purpose & Scope:
The Senior Manager, Knowledge Solutions Lead will drive and deliver initiatives to build and evolve capabilities, solutions, and processes that make a tangible impact on the business. The specific focus will be on improving innovation and decision making by connecting Astellas employees to the collective knowledge, insights, and experiences of the entire company ("knowledge management"). This will help Astellas get the most value out its people and its unstructured data, two of its greatest assets. This individual will:
engage stakeholders and end users across the company to deeply understand their business problems
think strategically to translate business needs into capabilities and solutions that better connect people to knowledge and insights: connecting people to content (e.g. unstructured data and information like documents, multimedia) and people to people (e.g. experts or colleagues with relevant experiences)
bring those capabilities and solutions (people, process, technology) to life by working closely with a variety of stakeholders -- business customers, Information Services (IS) partners, vendors, and 3rd parties around the world
The scope is global and across the entire Astellas enterprise
Essential Job Responsibilities:
Drive and execute a wide variety of digital initiatives and projects in areas like: enterprise search, content management, content curation, information architecture (taxonomies, ontologies, metadata), corporate people profiles, expertise location, communities of practice, question and answer forums, recommender systems, information access rights/security/classification, etc. Provide detailed guidance and direction to stakeholders across all aspects of people, process, and technology.
Execute across multiple workstreams, including: business strategy, customer research, user experience, measurement, change management, legal and data privacy, process design/improvement, and digital technology implementation. Directly contribute to and oversee the efforts of others to implement and execute.
Collaborate virtually with cross-functional teams both internal and external to Astellas, such as: Information Systems, Legal, Ethics & Compliance, HR, AIA, various business units, and vendors.
Operate at the intersection of business and technology, applying innovative technologies and processes to business problems. This includes providing key input into digital technology approaches and priorities by ensuring alignment with business use cases and context, evaluating outputs, analyzing and optimizing data sources, and making data-driven product decisions.
Examples of measurable areas include:
Customer satisfaction with our capabilities
Number of content sources incorporated and/or optimized
Business units engaged, including affiliates, etc.
Pilot execution and insights captured and synthesized
Use cases identified and addressed
Business value stories (e.g. time savings, cost avoidance, innovative solutions supported, decisions optimized)
Search relevance scoring
This role sits within the AIA group and requires collaboration both within AIA and across all divisions. This role may be responsible for project resources, including contractors.
3+ years of experience in digital transformation strategy and product management within a large, global enterprise
Excellent analytical and problem-solving skills
Ability to research, understand, and apply innovative technologies -- especially with unstructured information. Examples: search, content management, knowledge repositories, ontologies, social bookmarking and curation, text analytics, Natural Language Processing (NLP), classification, recommender systems, knowledge graph, etc.
Experience working with internal and external resources, including vendors and technology teams, to deliver high quality at pace within an Agile approach
Ability to design, manage, and improve processes around unstructured information (documents, text/image/video-based content)
Strong organizational skills and the ability to work independently on multiple parallel workstreams and projects
Strong attention to detail and the ability to work efficiently on detailed level tasks
Strong written and verbal communication skills
Advanced English business language proficiency
Relevant Bachelor's degree
Advanced proficiency with Microsoft Office, especially Excel, or equivalent.
Experience with legal, data privacy, GDPR, ethics & compliance.
Experience with digital strategy and product management in a pharmaceutical context. Experience in cross-cultural project management and communication.
Experience within a Japanese language and cultural context.
Medical, Dental and Vision insurance
Generous Paid Time Off options, including Vacation and Sick time, plus national holidays, including year-end shutdown
401(k) Match and Annual Company Contribution
Company Paid Life Insurance
Annual Corporate Bonus and Quarterly Sales Incentive for eligible positions
Long Term Incentive Plan for eligible positions
Referral bonus program
Astellas is committed to equality of opportunity in all aspects of employment. EOE including Disability/Protected Veterans.
Category Advanced Informatics & Analytics
Astellas is committed to equality of opportunity in all aspects of employment. EOE including Disability/Protected Veterans