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Astellas Pharma Manager, Medical Information in Northbrook, Illinois

Developing innovative therapies is one of the most challenging, most essential and personally rewarding fields in science. This is the most exciting time to be a part of Astellas, a company with a uniquely collaborative and patient-focused culture.

There's something special about working at Astellas. It's reflected in our focus on the people we serve, the way we treat each other and the results we achieve together as a company.

Astellas is announcing a Manager, Medical Information opportunity in Northbrook, IL.

Purpose & Scope:

Healthcare professionals (HCPs) depend on the most reliable data to inform their best patient care. Patients depend on helpful information they can trust and understand to keep themselves healthy. The Medical Information Manager has direct impact on customer service by providing clear and accurate scientific information about Astellas products and the diseases we treat through engagement with internal colleagues, healthcare providers, patients and caregivers.

Essential Job Responsibilities:

Manage, develop, review, and maintain Medical Information projects or operations as assigned. This may include collaborating with product partners and other internal and external stakeholders to:

  • Document in Global Medical Information Database (GMID) and respond to unsolicited requests from HCPs and patients with appropriate data
  • Provide drug compendia surveillance
  • Contribute as US representative on Global Medical Content Teams
  • Interpret Medical Information data to generate insights and gap analyses
  • Conduct product and process training for contact center vendor staff and other departments as requested
  • Monitor Medical Information key performance indicators
  • Review medical content of promotional and non-promotional materials and/or standard/custom response documents for medical accuracy and veracity, as assigned
  • Collaborate with groups outside Astellas US MA (Medical Information global, Patient Experience, Legal, Commercial, Compliance, etc.) as appropriate
  • Responsible for active participation on appropriate teams and committees as assigned
  • Verify Medical Information Request Forms (MIRFs) from the field sales force are unsolicited per applicable country requirements
  • Report potential adverse events and potential product complaints per Astellas policy and established processes
  • Remotely respond to after-hours emergency/on-call requests (approximately 2 months/year)
  • Compliantly and professionally represent Astellas at medical meetings/conferences

Quantitative Dimensions:

  • Oversight of specific project(s) or operations
  • Collaboration with internal/external stakeholders as appropriate for project
  • Fulfillment of escalated unsolicited medical information inquiries, quality monitoring of these activities as assigned
  • Handling multiple projects with a high level of efficiency

Organizational Context:

  • The position reports to a Sr. Manager or above
  • Collaboration with stakeholders at varying levels including, but not limited to, Medical Information product partners, Medical Affairs, Commercial, Legal, Regulatory, Compliance, and Clinical Development



  • Healthcare professional with a bachelor's degree or higher (e.g. pharmacist or nurse)
  • At least 2 years clinical practice experience and/or pharmaceutical industry experience
  • Ability to review/understand complex scientific and medical data from clinical and non-clinical trials and summarize content in both written and verbal forms
  • Thorough knowledge of medical terminology, high quality medical references and online literature searching
  • Working knowledge of combination product regulations pertaining to documentation of combination product adverse event and quality reporting
  • Sound understanding of pharmaceutical industry workings, legal/regulatory/compliance requirements and guidelines with respect to medical affairs in the pharmaceutical industry
  • Excellent project management and organizational skills with the ability to prioritize and multitask
  • Excellent oral and written communication skills; sound negotiation skills
  • Excellent computer/technical skills with proficiency in the Microsoft Office Suite (e.g., Word, Excel, PowerPoint, etc.)
  • Ability to work in a team/matrix environment
  • Some travel may be required


  • Drug information and/or pharmaceutical industry experience
  • Proficiency in Medical Information Customer Relationship Management (CRM) systems and cloud-based content management systems (e.g., SharePoint, Veeva)


Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Category Medical Affairs