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Astellas Pharma HR Talent Modules Manager in Northbrook, Illinois

Developing innovative therapies is one of the most challenging, most essential and personally rewarding fields in science. This is the most exciting time to be a part of Astellas, a company with a uniquely collaborative and patient-focused culture.

There's something special about working at Astellas. It's reflected in our focus on the people we serve, the way we treat each other and the results we achieve together as a company.

Astellas is announcing a Human Resource Talent Modules Manager opportunity in Northbrook, IL.

Purpose of the Position:

  • The HR Talent Module Manager enables Astellas HR to provide world class HR services by maintaining an integrated HRIS architecture and systems landscape globally

  • The role is crucial in providing an advisory service and guidance to management, and various other stakeholders, regarding system improvement, SAP releases and maintenance requirements needed to deliver high quality HR systems

  • The role is crucial to provide HR data and drives insight and analytics capability across the business to aid effective decision making

  • The role will report to the Sr. Manager HR Systems and SuccessFactors Suite (Talent Modules) and will work closely with other HR Operations teams globally, across the broader HR function and directly with the Talent business

  • This role will effectively collaborate with other members of the team, customers and/or stakeholders to align work efforts, develop and execute tactical plans that enable successful business operations

  • This role will be the liaison between IS, support vendor and other HR function leads/CoE to ensure smooth functioning of the various HR systems

  • This role will champion service and support projects and focus on developing a strong understanding of projects impacting the service area and ensure service impact is minimized and aligned as per business requirements

  • This role will identify and define opportunities for process improvement to ensure processes provide the anticipated value to stakeholders and users

  • Provide guidance and direction to HR global team in supporting of all Talent Modules (Compensation, Recruiting, Performance, Succession Planning) from a technical and functional perspective

  • Leads the support efforts for Talent project initiatives, working directly with the Business Process Owner and working with the support BAU team on any support needed

  • Provide best practice advice to the BPO for the Talent module and the integration capabilities within HR Satellite systems both internal and external on a global scale as needed

Core Tasks, Responsibilities and Authority:

Key Accountabilities:

  • Accountable for maintenance, troubleshooting and design of HR Operations Talent systems

  • Accountable for partnering with Information Systems team, Data & Reporting teams and HR Operations Service Delivery teams on system updates, to ensure any amends to requirements / processes are delivered

  • Accountable for HR Operations tools from technical and functional perspective and ensuring they are fit for purpose (e.g. case management, knowledge management & HR Portal)

  • Supporting minor/major software and hardware upgrades ensuring that change management procedures are followed

  • Responsible for the identification, testing and resolution of escalated incidents from frontline support teams and assisting with the command & control for major incident and service outages

  • Accountable for the quality of service and performance; ensuring future demand from growth and projects is understood and factored into project plans for all associated HR systems

  • Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed for optimal system utilization

  • Provide recommendations for Service Improvement Plans

  • Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services

Key Deliverables:

  • Service Delivery Strategy: Support the HR Operations team with the delivery of the future HR system landscape, which culminates in a short- and long-range plan that must be coherent and measurable, striking the right balance between setting targets and realistic expectations. Support HR Operations strategy planning by providing relevant Service Delivery inputs and analysis.

  • Talent Management support: Provide direct level support for SAP SuccessFactors Talent Management modules (Compensation, Recruiting, Performance, Succession Planning) and supporting the global Talent business team in all of their system related activities within the Talent Modules. Provide backup support for SAP SuccessFactors Employee Central module.

  • System Maintenance / Enhancement: Maintain and improve systems as well as identifying and bringing forward opportunities for improvement and new functionality, as appropriate.

  • Measure & Monitor: Support the on-going development/enhancement of the new HR Operations organization from a holistic system integration perspective; responsible for HR specific IS support including liaison with IS department and support vendor. Monitor HR interfaces and take necessary action on the error log.

  • Process improvement: Deliver continuous process improvement. Develop and propose options with pros/cons and risk and works with stakeholders to finalize the best solution that meets business needs and share information cross-functionally to improve processes.

Ways of working:

  • Working in a virtual team/developing collaboration skill

  • Work supportively and collaboratively with other teams across HR globally

  • Build support across Astellas affiliates in the value of HR systems through championing self-service and the power of data & reporting to drive insights

  • Seek opportunities to continually improve the services provided by HR

Interpersonal Relationships:

Internal

HR Operations teams

Centers of Excellence (CoE)

HR Business Partners (HRBP)

Information Systems

External

Third party vendors that provide support for HR

Specific Physical Abilities:

Some international travel depending on projects

Specific Environmental Factors:

Willing to work additional hours and/or travel as required by the business

Professional Profile:

Customer Focus:

  • Acts to support a culture where everything is done to enhance value to patients

  • Intentional about meeting/exceeding customer expectations

  • Proactively seeks feedback to improve service provision

Strategic Orientation:

  • Understands how personal/team objectives contribute to Astellas' strategy and functional goals.

  • Balances 'bigger picture' goals and operational requirements, overcoming challenges/barriers to delivery

Innovation & Change:

  • Identifies improvements and generates new ideas, methods or solutions

  • Positively embraces change

  • Continuous improvement approach; takes personal ownership to improve ways of working and leverage/share best practice

Results Orientation:

  • Ability to work autonomously and make evidence-based decisions: judgement to know when to seek guidance or escalate

  • Methodical with ability to prioritize and meet deadlines

  • Tenacious to follow up and resolve outstanding matters and explore options

  • Excellent attention to detail on financial and procurement awareness (raise/process/track Work Orders etc.)

  • IT literate (Intermediate stage) to type/ create and edit reports, trackers etc. Excel, Word, PowerPoint, Outlook, eLearning, online systems (e.g. LMS, ALM, ServiceNow etc.) and Intranet/ web

  • Good written and verbal communications including ability to prepare updates, summaries, emails to employees and managements

Communication & Collaboration:

  • Collaborates: values others view, perspective and able to challenge respectfully and propose alternative solutions

  • Proactively shares knowledge and adapts approach to build consensus and respect diverse views and cultures

Developing & Inspiring:

  • Proactively shares knowledge and best practice and encourages others to develop

  • Learns from own/others experience and proactively seeks to develop personal capability

  • Regularly seeks feedback on personal contribution and growth areas

Working as One Astellas:

  • Takes personal ownership and acts as a role model of ethics and compliance treating everyone with respect

  • Provides honest, constructive and timely feedback. Seeks feedback on own contribution and ways of working

Experience:

  • 5+ years of working experience with HR IT area preferably in the Pharma industry

  • 3+ years of technical experience with SAP SuccessFactors Talent modules with exposure to Employee Central

  • Experience of communicating and coordinating initiatives across functional and technical boundaries

  • Knowledge of "Best of Breed" HR IT Systems, Processes and integration models

  • Excellent written and oral communication skills in English

  • Experience working with the management leadership team

  • Excellent IT skills

  • Proven HR Skills

  • Proven people management skills

  • A widely used international language(s) is desirable

#LI-NB

Category Human Resources

Astellas is committed to equality of opportunity in all aspects of employment. EOE including Disability/Protected Veterans

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