Job Title - Testing Tools Support Engineer (TOSCA, ALM, LoadRunner)
Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas!
Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at www.astellas.com .
Astellas’ Global Capability Centers – Overview
Astellas’ Global Capability Centers (GCCs) are strategically located sites that give Astellas the ability to access talent across various functions in the value chain and to co-locate core capabilities that are currently dispersed. Our three GCCs are in India, Poland and Mexico.
The GCCs will enhance our operational efficiency, resilience and innovation potential, enabling a timely response to changing business demands.
Our GCCs are an integral part of Astellas, guided by our shared values and behaviors, and are critical enablers of the company’s strategic priorities, sustainable growth, and commitment to turn innovative science into VALUE for patients.
Purpose and Scope
As a Testing Tool Support Engineer in Enterprise platforms, you will be a crucial player in driving our digital initiatives forward in our agile organization. Our agile operating model consists of two components – Digital Capability and Digital Execution. Digital Execution is about aligning multiple missions around business goals and facilitating collaboration on a larger scale. Digital Capability, on the other hand, focuses on the growth and development of individuals within a specific expertise area. This dual structure enables us to scale agile practices efficiently while maintaining a focus on both product development and individual skill enhancement.
As a Testing Tool Support Engineer, you will manage and administer the automation, manual, and performance testing tools for our organization. This role involves a blend of technical expertise, business acumen, and a deep understanding of testing tools like Tricentis Tosca, OpenText ALM, and StormRunner/LoadRunner testing tools. You will use your knowledge, expertise, and quick learning to stay ahead in evolving automation tool ecosystem. You will provide technical support for Tricentis Tosca, OpenText ALM, and StormRunner/LoadRunner, and resolve issues with external agencies and teams, business users and software vendors. You’ll also monitor performance and drive continuous improvement. The evolving use and future opportunities bring a lot of variety in your day-to-day job.
You will be at the forefront of implementing innovative solutions and will have the opportunity to work on cutting-edge technologies in your field.
This position is based in Bengaluru and will require some on-site work.
Essential Job Responsibilities
Administer automation, manual and performance testing tools, manage users and roles, manage license utilization.
Support test solutions for different environments and multiple platforms across landscape (Web-based, desktop-based; API’s; SAP, Veeva/SalesForce, Adobe, etc.)
Help in resolving issues with scripts as requested by testers and developers.
Support components of the Tosca, ALM, and StormRunner/LoadRunner, and their interfaces with other tools and systems. Troubleshoot issues within the test platform. Open tickets and work with the software vendors in issue resolution.
Provide testing tool training as needed by testing team, business, and users of the testing tools.
Regularly evaluate current set of testing tools and determine if tools should be added/removed/replaced. Perform the evaluation, selection, and implementation of new testing tools as needed.
Performance Monitoring and Optimization: Regularly monitor performance of the tools, simplify administrative activities, identify bottlenecks, and implement optimizations to improve efficiency and user experience.
Security & Compliance: Ensure the tools are secure, compliant, and projects adhere to SLC best practices, including managing identity and access and securing data. Generate and maintain related documentation including SOPs, WIPs, STL Templates and Training Materials as needed.
Initiative Execution: Actively participate in and contribute to various initiatives, applying your specialized skills to achieve the objectives and expected Value. Contribute to the ongoing realization of Value from these enterprise platforms through continuous integration and deployment.
Collaboration: Work collaboratively with team members within the subdivision and across other digital and business units.
Continuous Learning: Engage in continuous learning and professional development to stay abreast of the latest trends and technologies in a specific area of expertise.
Innovation: Contribute innovative ideas and approaches to enhance project outcomes and digital capabilities.
Reporting: Regularly report on system use to your Capability Lead, VT captain, and team members.
Problem-Solving: Employ analytical and problem-solving skills to overcome project challenges and deliver effective solutions.
Quality Assurance: Ensure the highest quality and consistency in the work delivered.
Required Qualifications
Bachelor's degree in relevant field, e.g., Computer Science, Data Science
7+ years of demonstrated experience in software test tool selection and administration
Deep understanding of working within a heavily regulated environment. Experience in the pharmaceutical industry.
Experience of administering OpenText ALM and ALM Client or other functional testing tools in Agile environment
Experience in setting up and troubleshooting automation/performance testing tools like Tosca and StormRunner/LoadRunner.
Exposure to writing and experience in troubleshooting in testing tools like Tosca and StormRunner/LoadRunner automated scripts.
Understanding of different phases of testing like Sanity Testing, Functional Testing, GUI Testing, Regression Testing, Integration Testing, System Testing, Performance Testing, User Acceptance Testing (UAT). Thorough understanding of software development life cycle.
Experience in CI/CD Azure pipeline. Experience with integrating testing tools to a product suite with DevOps pipeline. Experience with integration with other systems, such as SAP SolMan.
Familiarity with at least one Source Code Control tool.
Knowledge of Agile and DevOps ways of working. Experience in using Azure DevOps for continuous integration, continuous delivery, pipelines, and version control.
Strong analytical and problem-solving abilities to troubleshoot and resolve technical issues related to automation tools.
Ability to collaborate effectively with development, operations, security teams, business users, software vendors.
Excellent communication skills, both written and verbal.
Agile and adaptable to changing environments and project scopes.
Preferred Qualifications
- Relevant certifications in Tricentis Tosca, OpenText ALM, or StormRunner/LoadRunner
Working Environment
At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.
Category PlatformX
Astellas is committed to equality of opportunity in all aspects of employment.
EOE including Disability/Protected Veterans
